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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cindy Paxton

Cindy Paxton

November 20, 2024

5  out of  5
rating by Cindy Paxton
"Just want to take a minute to thank LaToya for helping me this morning. Great personality! We had some good laughs during the time she was helping me. Awesome person!"
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Kiley Legleu

November 18, 2024

5  out of  5
rating by Kiley Legleu
"My representative LaToya helped me out tremendously. Her ability to build rapport and connect with others is unmatched. I was initially calling to switch companies because I was quoted cheaper for Geico and Progressive. However, LaToya took patience to explain to me that my coverage is covered all the way, and how the previous quotes from other companies were just the state minimums for insurance, which wouldn’t be beneficial if I were to need it. She took the time to break down all of my coverages in a way I was able to understand it. Her personality shined through the phone! If anyone is needing quotes, she is going to take the time to make it personalized to you!"
We responded:
"Kiley! It was so nice to meet you. Thank you for trusting us to protect what is most important and congrats on that new baby. We are here for you for all of the changes life brings."
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Shannon Merritt

November 8, 2024

5  out of  5
rating by Shannon Merritt
"Latoya was a great help and super sweet and friendly. Every State Farm office needs one of her at the front."
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Suzi Streit

November 7, 2024

5  out of  5
rating by Suzi Streit
"LaToya was professional, kind and proactive. A great help."
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Mike Byrd

October 29, 2024

5  out of  5
rating by Mike Byrd
"I recently worked with LaToya on a matter with a mutual client. She was absolutely wonderful to work with and made my day better with each interaction. Thank you LaToya!"
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lorie thomaslori

October 22, 2024

5  out of  5
rating by lorie thomaslori
"The office staff is so helpful so caring La toya she sets upfront she makes you feel so welcomed is very knowledgeable when asking for help wonderful personality"
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Becky Nolen

October 22, 2024

5  out of  5
rating by Becky Nolen
"I met the team recently and they were absolutely fabulous. Everyone was so friendly and went above and beyond to make sure I had a helpful experience. My agent was very through when discussing my policies and future opportunities with State Farm. It was so nice to meet actual people instead of computer screens. 100% recommend to anyone needing insurance."
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Keagan Garcia

October 16, 2024

5  out of  5
rating by Keagan Garcia
"I am so happy I found Latoya with Taylor Berumen State Farm. She is an incredible person and helped me bundle and save with my home and autos. Latoya has been the most helpful and nicest person. Speaking with Latoya, really made me feel like I was speaking with family. So thank you Latoya and Berumen State Farm for your kindness and helping me save!"
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Grace Smith

September 30, 2024

5  out of  5
rating by Grace Smith
"Awesome customer service!!! LaToya and Kailyn provided quick and professional answers to all my questions. I would recommend this office to anyone who are looking for great service and reasonable insurance rates. Grace"
We responded:
"Grace, thank you for the five star review! We are working hard to make sure we give the very best customer service. I am so glad to hear the positive feedback. We are very proud of the work that Kailyn and LaToya do for us! Thank you for your business!!"
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Brent McNeill

September 30, 2024

5  out of  5
rating by Brent McNeill
"Latoya has been a lifesaver over the last few weeks"
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Paul fowler

September 29, 2024

5  out of  5
rating by Paul fowler
"Ms. Jayd Groce is an incomparable representative of State Farm Insurance with the Taylor Berumen Agency in Tyler, Texas. At first contact I knew there was an "eagle" serving me. This was significant to me since this was my first encounter with State Farm....she made it 100% successfully from my perspective. All aspects of her service were (and still are) impeccable and professional yet personal and attentive. The one issue that has negatively impacted my homeowners coverage was with the impact resistance (IR )of the roof on my home. The initial information indicated no discount offered with a roof IR lower than Class 4. Ms. Jayd later informed me that Class 3 had, in fact, been recently added with a discount. This discount was applied and included in the first premium. Several weeks following the policy period start, with the first premium having been paid, I received a Notice of Automated Payment for the next premium payment (due October 18th) significantly higher than the Binder indicated....in fact $105.00 higher without appropriate explanation provided. Via a phone call to Ms. Jayd I learned the majority of this reversal was due to the rejection of the roof as having a Class 3 rating. My wife and I being retired are on fixed incomes and had shopped in depth for more cost effective insurance when we first encountered SF. The result has been disappointing although I do not believe this issue was the responsibility of Ms. Jayd. I would greatly appreciate speaking with someone with SF with authority to give this further consideration. Thank you for the opportunity to offer my information via this survey. Paul Fowler"
We responded:
"Thank you, Paul. We try to do our very best to get our customers both an adequate explanation of coverages and discounts and the best premium possible. We don't always get the response we want but we DO always fight for our customers to get the best deal possible with coverages that will actually help in the event of a claim! Thank you for your review."
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George Edwards

September 21, 2024

4  out of  5
rating by George Edwards
"Erin, Kay, Mike, Jayd, (I may be leaving someone out?), have been great. When I come in to pay my bill or have a question, they remember me. Unless they are already dealing with someone, they come over and help me with whatever I have going on quickly. If they can give you a good quote, I'd go with the folks over here."
We responded:
"Thank you George. We make sure that all of our team prioritizes our customers and makes sure that we are providing the very best service possible!!"
Profile photo of Rassol Alkatatsheh (R.M.K)

Rassol Alkatatsheh (R.M.K)

September 17, 2024

5  out of  5
rating by Rassol Alkatatsheh (R.M.K)
"Very helpful and friendly"
We responded:
"Thank you for the 5 star review, Rassol! We work hard to be as helpful and personable as we possibly can be! We love having a small office representing a large company. It makes us unique and gives us a better opportunity to help our customers."
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Nelda Ricketts

September 17, 2024

5  out of  5
rating by Nelda Ricketts
"Latoya has been the most helpful, nicest person I’ve ever talked to at State Farm and I’ve been a customer for over 40 years. I enjoyed talking with her so much."
We responded:
"Thank you for the feedback! LaToya is new to our team, but has already added so much value to our agency. We are so happy to have her. I am glad that you had a great experience with her."
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Brenda Goodyear

September 11, 2024

5  out of  5
rating by Brenda Goodyear
"Excellent service"
We responded:
"Thank you for the 5 star review, Brenda! Customer service is one of the ways that we distinguish ourselves from the other choices out there. It is so important to us that you get the best service and protection. Thank you for your business!"
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john gahagan

September 11, 2024

5  out of  5
rating by john gahagan
"Taylor is always available to help with and solve issues that are sometimes difficult and I can always depend on her to help and resolve the issue I am having. State Farm has a great resource when needed in knowledge and understanding of customers needs!!!!"
We responded:
"Thank you John! We work so hard to provide the best service for our customers. We appreciate the kind words!!"
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Markus Warren

September 3, 2024

5  out of  5
rating by Markus Warren
"Michael was very helpful throughout the whole process and was very easy to communicate with anytime I had a question on anything!"
We responded:
"Thank you so much for the feedback! Michael does a great job at taking care of our customers!!"
Profile photo of Chassity Harmon

Chassity Harmon

August 27, 2024

5  out of  5
rating by Chassity Harmon
"Kailyn was super friendly and had great communication when helping me sign up for my life insurance plan!"
We responded:
"Kailyn does a great job of helping our customers and we are passionate about protecting lives! Thank you for the kind words."
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Austin Sleeman

August 27, 2024

5  out of  5
rating by Austin Sleeman
"Everyone is super friendly and great! Wouldn't choose anywhere else."
We responded:
"Thank you so much for the review! We do our best to provide the best service and coverages!"
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Matthew Hammond

August 23, 2024

5  out of  5
rating by Matthew Hammond
"I had the pleasure of working with Michael Platt for my insurance needs. Living way out of state and having to deal with property in probate, Michael was amazing! He went way out of his way to meet my needs, and I will be sticking with him in the future for any of my Texas insurance needs! He is a rockstar and he will go above and beyond to help you."
We responded:
"Thank you for the kind words! Michael is a valued member of our team and he works very hard to give our customers the best coverages for the best price! Thank you for your business."
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Alli

July 18, 2024

5  out of  5
rating by Alli
"Micheal was very kind and thorough with his explanations of what State Farm does and how i’ll be covered in the future. i felt taken care of and heard; if i know of anyone in the future needing help with their insurance, i’ll know who to send them to!"
We responded:
"Alli, thank you for the kind words. Michael does a great job of protecting our customers and makes us proud daily. We are blessed to have him and we are thankful for your business!"
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Mariah Stout

July 16, 2024

5  out of  5
rating by Mariah Stout
"Travis did his absolutely best to help us in every way possible!!"
We responded:
"Thank you Mariah! We work hard to protect our customers and provide the best service possible. "
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Ruth Smiley

June 23, 2024

5  out of  5
rating by Ruth Smiley
"Jayd took care of everything. Very satisfied!"
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Bryce Wacha

June 12, 2024

5  out of  5
rating by Bryce Wacha
"Mike was very knowledgeable and was able to help me find the insurance I needed quickly and efficiently. He worked with me on the hours I was able to contact him and got me taken care of very professionally."
We responded:
"I am so glad to hear that! We are very proud of Mike and his dedication to helping our customers. Thank you for your business!"
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Janet Mosley

June 11, 2024

5  out of  5
rating by Janet Mosley
"Great rates. Excellent staff Jade was a big help when I locked myself out of my car. Will continue to be insured by this friendly agent and his wonderful staff"
We responded:
"Janet, thank you for the feedback. It is so important to us to be there for our customers. It's no fun to be locked out of your car. I'm glad we were able to help you with roadside assistance!"