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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Markus Warren

September 3, 2024

5  out of  5
rating by Markus Warren
"Michael was very helpful throughout the whole process and was very easy to communicate with anytime I had a question on anything!"
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Chassity Harmon

August 27, 2024

5  out of  5
rating by Chassity Harmon
"Kailyn was super friendly and had great communication when helping me sign up for my life insurance plan!"
We responded:
"Kailyn does a great job of helping our customers and we are passionate about protecting lives! Thank you for the kind words."
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Austin Sleeman

August 27, 2024

5  out of  5
rating by Austin Sleeman
"Everyone is super friendly and great! Wouldn't choose anywhere else."
We responded:
"Thank you so much for the review! We do our best to provide the best service and coverages!"
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Matthew Hammond

August 23, 2024

5  out of  5
rating by Matthew Hammond
"I had the pleasure of working with Michael Platt for my insurance needs. Living way out of state and having to deal with property in probate, Michael was amazing! He went way out of his way to meet my needs, and I will be sticking with him in the future for any of my Texas insurance needs! He is a rockstar and he will go above and beyond to help you."
We responded:
"Thank you for the kind words! Michael is a valued member of our team and he works very hard to give our customers the best coverages for the best price! Thank you for your business."
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Alli

July 18, 2024

5  out of  5
rating by Alli
"Micheal was very kind and thorough with his explanations of what State Farm does and how i’ll be covered in the future. i felt taken care of and heard; if i know of anyone in the future needing help with their insurance, i’ll know who to send them to!"
We responded:
"Alli, thank you for the kind words. Michael does a great job of protecting our customers and makes us proud daily. We are blessed to have him and we are thankful for your business!"
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Mariah Stout

July 16, 2024

5  out of  5
rating by Mariah Stout
"Travis did his absolutely best to help us in every way possible!!"
We responded:
"Thank you Mariah! We work hard to protect our customers and provide the best service possible. "
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Ruth Smiley

June 23, 2024

5  out of  5
rating by Ruth Smiley
"Jayd took care of everything. Very satisfied!"
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Bryce Wacha

June 12, 2024

5  out of  5
rating by Bryce Wacha
"Mike was very knowledgeable and was able to help me find the insurance I needed quickly and efficiently. He worked with me on the hours I was able to contact him and got me taken care of very professionally."
We responded:
"I am so glad to hear that! We are very proud of Mike and his dedication to helping our customers. Thank you for your business!"
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Janet Mosley

June 11, 2024

5  out of  5
rating by Janet Mosley
"Great rates. Excellent staff Jade was a big help when I locked myself out of my car. Will continue to be insured by this friendly agent and his wonderful staff"
We responded:
"Janet, thank you for the feedback. It is so important to us to be there for our customers. It's no fun to be locked out of your car. I'm glad we were able to help you with roadside assistance!"
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Phillip Randall

June 5, 2024

5  out of  5
rating by Phillip Randall
"I am writing today to give the much deserved praise of Jayd Groce, the office manager at Taylor Berumen. She went above and beyond to take care of a mutual customer. Jayd reached out to the customer to walk the insured through the State Farm app step by step, helping her setup a rental vehicle while her vehicle is getting repaired. She is truly an asset to this State Farm office. Our mutual customer praised Jayd's help. Thank you Jayd!"
We responded:
"Thank you so much for the kind words! Jayd goes above and beyond to take care of our customers every day! We are thankful she is on the team."
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Suwarna Karna

May 7, 2024

1  out of  5
rating by Suwarna Karna
"Really appalled by the lack of urgency from this agent. I reported a glass claim and they took a month to file it. Extremely poor customer service. Their representatives are always "busy" for such a small firm. Worst part about StateFarm is everything has to go through an agent and they are slower than a tortoise. P.s. Longer than usual? The claim wasn't even started after a month. What a ridiculos thing to say instead of taking accountability."
We responded:
"I am sorry that you had a negative experience. We did express from the start the expectation that with your particular type of claim, an investigation is required and it takes a bit longer than usual to resolve. We also answer and return calls in the order received so calling repeatedly within a short time span actually slows down the response time. We will continue to work to resolve your claim in the fastest possible time frame and will always communicate every step of the way. "
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Jessica Haralson

April 10, 2024

5  out of  5
rating by Jessica Haralson
"I was having a difficult time finding insurance, when Erin at the State Farm off step in! Robbie and Erin got me a great deal on auto insurance and life insurance for less then my previous auto insurance!! This is definitely the place to go, they care about you as if you are family."
We responded:
"Jessica, thank you so much for the review! It is important to us that all of our customers get the same treatment and care as our own family! I am so glad that we could help you. Thank you for your business and for letting us protect what is important to you!"
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Robby Mayne

January 26, 2024

5  out of  5
rating by Robby Mayne
"Taylor is incredibly professional and helpful. He has vast knowledge of all the products that are offered and really seeks to understand your needs. I would highly recommend Taylor for your insurance needs."
We responded:
"Robby, thank you for the kind words! We appreciate the feedback and work hard to take care of our customers. "
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katina king

January 5, 2024

5  out of  5
rating by katina king
"This insurance with company is best customer service. And help with any information with car insurance and life insurance."
We responded:
"Thank you so much for the feedback! We are thankful that you trust us with protecting what is most important! "
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Linda Crocker

December 7, 2023

5  out of  5
rating by Linda Crocker
"Hunter at State Farm in Tyler TX recently helped us with a truly urgent financial issue. Her compassion and follow through helped to avert a very real crisis. We have been State Farm clients for 20+ years and have never been disappointed. The service is top notch!"
We responded:
"Linda, thank you for your kind words. We try our best to serve our customers with compassion and empathy. We truly value Hunter and her commitment to our values. "
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Jake Gardner

November 14, 2023

5  out of  5
rating by Jake Gardner
"I had the pleasure of meeting Hunter and her team and if you’re looking for a State Farm agency that will help you every step of the way this is the agency for you!"
We responded:
"Thank you for the feedback! We strive to give the best service and coverage to our customers. We are thankful that Hunter is on our team!"
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Adriana Salgado

November 9, 2023

5  out of  5
rating by Adriana Salgado
"Hunter has been so helpful and very patient to answer questions and make sure we’re on the same page. Super kind and overall very happy with my time so far with this office."
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michelle miller

November 8, 2023

5  out of  5
rating by michelle miller
"This branch of State Farm is a true pleasure to do business with. Hunter Hart covers all the bases! She is friendly, professional, helpful and very knowledgeable. I easily say the same for Taylor Berumen."
We responded:
"Thank you so much for the kind words. Hunter does a great job of helping our customers. We appreciate your business!"
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Khaled Elsayed

October 3, 2023

5  out of  5
rating by Khaled Elsayed
"Taylor and all the office staff there are super helpful, professional and patient! They were really fast to respond and take care of everything (cars and rentals)for me, my family and friends too.I Highly recommend them."
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Annacua Durham

September 19, 2023

5  out of  5
rating by Annacua Durham
"Demica, Crystal and all who helped answer questions where absolutely wonderful!! My husband and I have all that we need to get and keep our family on the right track for the future!!!"
We responded:
"Thank you so much for the kind words! Demica has been a wonderful addition to our team and we are thankful for her. Crystal has been a valued team member for years now. Thank you for trusting us to protect your family. You are appreciated!"
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Taylor Mitchell

September 13, 2023

5  out of  5
rating by Taylor Mitchell
"This is Taylor Mitchell, reaching out to let you know… even when my call can’t get through to the office - I’m so happy with the experience I’ve had… I don’t mind and always look forward to doing business with this office. The “Jake” of representatives. Lastly, an honorable mention, the reception (Taylor) is wholesome & heartfelt always… I’ve always felt appreciated and have never been disappointed!"
We responded:
"Taylor, thank you so much for the kind words. If ever you can't get through on phones, it usually means that we are all tied up on a call so be sure to leave a voicemail or text our office number so we can best get back with you. Taylor, our receptionist and customer service rep, does a fantastic job to care for our customers and help things run smoothly. Thank you for your business!"
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Destiny Dahlen

August 29, 2023

5  out of  5
rating by Destiny Dahlen
"Hunter was very welcoming! She made connections with us and really helped us figure out what we were wanting and needing. My husband and I are fairly new to having to do this on our own and hunter made it so easy to understand everything. She’s was great !! Glad we picked her as our agent !"
We responded:
"Thank you so much for the great feedback. Hunter is an asset to our team and she really cares about our customers. We appreciate your business!"
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David Burbano

July 14, 2023

5  out of  5
rating by David Burbano
"Hunter was very welcoming, kind, and patient. She provided us with all of the information that we needed and more (this was a plus for us because we love to hear the ins and outs of the coverage we are receiving). She answered all of our questions and really made us understand everything. We did not feel rushed or pressured to sign up with State Farm, which made us feel comfortable and at ease. Thank you Hunter for all of your help!"
We responded:
"Thank you! Hunter is a valued asset here and we are proud of how well she serves our customers. Thanks for the feedback!"
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Kevin Inman

July 10, 2023

5  out of  5
rating by Kevin Inman
"Adrienne was such an amazing help to me. She was very polite, walked me through everything, and ensured that I knew everything staying on the phone with me for forty-five minutes. I'm so happy that I switched to State Farm and my only regret is that I didn't do it sooner."
We responded:
"Thank you so much for the kind words, Kevin! We are happy to have Adrienne on the team and are proud of her dedication to protecting our customers. Thank you for your business!! "
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Kestapotamus

March 14, 2023

5  out of  5
rating by Kestapotamus
"I cannot stress enough how amazing the service has been with this office and the agents/employees who work here!! My husband and I have been with the same lizard-friendly insurance company for 10+ years and I can't believe we waited this long to explore our options. From the very start, this State Farm location made us feel welcomed and valued, by the way they reached out to us after getting our quotes online (which was very easy btw) to how they have kept open communication and continue going ABOVE and BEYOND ya'll! Hunter informed me on our initial call that she'd reviewed my quote and found additional ways to save money for us, aside from the already incredible quote we received. She then invited us in office for a detailed explanation of the services we'd be getting, making sure we understood and had the opportunity to ask questions or make adjustments to our policies. She is VERY knowledgeable in all aspects of her job and the services provided and continuously spoke to us as equals. I've never had an experience like this when dealing with our former company, which was always over the phone and impersonal customer service. I HIGHLY recommend that you reach out to this office and see what they can do for you and your family, no hesitations!!"
We responded:
"Thank you so much for the kind words. We work very hard to take care of our customers and Hunter is a valued asset in our office. We look forward to helping you protect what is important!"