State Farm® Insurance Agent Taylor Berumen

"I purchased my auto and homeowners insurance with State Farm and had the pleasure working with the staff in the office and everybody there went beyond their duties to take care of every Detail for my policies, especially Latoya. I was greeted with the most beautiful smile that lit up in the room when you walk in. The front door she is the most kindest and courteous person that you could meet she was efficient and professional at what she does. If I have a problem, I don’t understand. I can call her and she will explain it to me until I understand what’s going on. And take care of it right away. The whole staff in the office are all great people. And they will always take care of your Concerns professionally Efficiently and courteously I’ve been with them for years if there is a perk to get, they will find it and offer it to you. Sincerely, Mitchell Mastro"

"Michael Patt is AWESOME!! He was able to work a late Christmas Miracle and got me a lower price than I thought possible! He is extremely polite, considerate and just an all around amazing human being! If you need insurance, this is the man to talk to! Thank you Michael!"

"If you want excellent, friendly service with a knowledgeable agent and team, then contact Taylor Berumen State Farm. Absolutely the best!"

"I want to thank Latoya for helping me navigate the paperwork for my daughters life insurance policy during my time of grief. LaToya is very professional, knowledgeable, & compassionate. Thank you"

"Michael Platt was very helpful. He made sure I had a good understanding of all my options, and he got me a good rate for my auto insurance. I would 100% recommend him and this location to anyone."

"Great friendly experience LaToya has gone above and beyond for me when calling and annoying her lol. Thank great team keep up the good work."

"Best insurance in the Tyler. Thank you so much for your excellent service."

"LaToya was awesome! She showed not only professionalism in what she does, but personal empathy for the loss of my mother. So happy to have State Farm in our lives!"

"Been with this State Farm branch for 10+ yrs and they have always been great! Latoya is fantastic and she does a great job!"

"LaToya is a wonderful agent to work with. She went above and beyond several times for me, and she promptly took care of any need I had. I highly recommend her as an agent!"

"I had a billing issue and it was fixed in no time. The team worked together to resolve it. I highly recommend Latoya and the team!"

"Just want to take a minute to thank LaToya for helping me this morning. Great personality! We had some good laughs during the time she was helping me. Awesome person!"

"My representative LaToya helped me out tremendously. Her ability to build rapport and connect with others is unmatched. I was initially calling to switch companies because I was quoted cheaper for Geico and Progressive. However, LaToya took patience to explain to me that my coverage is covered all the way, and how the previous quotes from other companies were just the state minimums for insurance, which wouldn’t be beneficial if I were to need it. She took the time to break down all of my coverages in a way I was able to understand it. Her personality shined through the phone! If anyone is needing quotes, she is going to take the time to make it personalized to you!"

"Latoya was a great help and super sweet and friendly. Every State Farm office needs one of her at the front."

"LaToya was professional, kind and proactive. A great help."

"I recently worked with LaToya on a matter with a mutual client. She was absolutely wonderful to work with and made my day better with each interaction. Thank you LaToya!"

"The office staff is so helpful so caring La toya she sets upfront she makes you feel so welcomed is very knowledgeable when asking for help wonderful personality"

"I met the team recently and they were absolutely fabulous. Everyone was so friendly and went above and beyond to make sure I had a helpful experience. My agent was very through when discussing my policies and future opportunities with State Farm. It was so nice to meet actual people instead of computer screens. 100% recommend to anyone needing insurance."

"I am so happy I found Latoya with Taylor Berumen State Farm. She is an incredible person and helped me bundle and save with my home and autos. Latoya has been the most helpful and nicest person. Speaking with Latoya, really made me feel like I was speaking with family. So thank you Latoya and Berumen State Farm for your kindness and helping me save!"

"Awesome customer service!!! LaToya and Kailyn provided quick and professional answers to all my questions. I would recommend this office to anyone who are looking for great service and reasonable insurance rates. Grace"

"Latoya has been a lifesaver over the last few weeks"

"Ms. Jayd Groce is an incomparable representative of State Farm Insurance with the Taylor Berumen Agency in Tyler, Texas. At first contact I knew there was an "eagle" serving me. This was significant to me since this was my first encounter with State Farm....she made it 100% successfully from my perspective. All aspects of her service were (and still are) impeccable and professional yet personal and attentive. The one issue that has negatively impacted my homeowners coverage was with the impact resistance (IR )of the roof on my home. The initial information indicated no discount offered with a roof IR lower than Class 4. Ms. Jayd later informed me that Class 3 had, in fact, been recently added with a discount. This discount was applied and included in the first premium. Several weeks following the policy period start, with the first premium having been paid, I received a Notice of Automated Payment for the next premium payment (due October 18th) significantly higher than the Binder indicated....in fact $105.00 higher without appropriate explanation provided. Via a phone call to Ms. Jayd I learned the majority of this reversal was due to the rejection of the roof as having a Class 3 rating. My wife and I being retired are on fixed incomes and had shopped in depth for more cost effective insurance when we first encountered SF. The result has been disappointing although I do not believe this issue was the responsibility of Ms. Jayd. I would greatly appreciate speaking with someone with SF with authority to give this further consideration. Thank you for the opportunity to offer my information via this survey. Paul Fowler"

"Erin, Kay, Mike, Jayd, (I may be leaving someone out?), have been great. When I come in to pay my bill or have a question, they remember me. Unless they are already dealing with someone, they come over and help me with whatever I have going on quickly. If they can give you a good quote, I'd go with the folks over here."

"Very helpful and friendly"

"Latoya has been the most helpful, nicest person I’ve ever talked to at State Farm and I’ve been a customer for over 40 years. I enjoyed talking with her so much."